Privacy Policy

1. Introduction

999bo ("we", "us", "our") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy sets out how we collect, use, store, disclose, and protect information about you when you access or use the 999bo platform, including our website and all related services. By registering an account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This Privacy Policy applies to all users of the 999bo platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. If you have any questions about this policy or your personal data, please contact us at [email protected].

2. Information We Collect

We collect personal information in three main ways: information you provide to us directly, information we collect automatically when you use the platform, and information we receive from third parties such as payment providers and identity verification services.

Information You Provide Directly

• Registration data: full name, date of birth, email address, phone number, and residential address provided when creating your 999bo account.
• Identity verification documents: national ID, passport, or other government-issued identification submitted during KYC verification.
• Financial information: payment method details (bKash or Nagad account numbers, bank account references) used when making deposits or requesting withdrawals.
• Communications: messages, queries, or complaints submitted to our customer support team via email or live chat.

Information Collected Automatically

• Technical data: IP address, browser type, operating system, device identifiers, and session duration collected when you access the platform.
• Behavioural data: pages visited, games played, bets placed, search queries within the platform, and time spent on each section.
• Cookie data: session cookies and preference cookies that help the platform function correctly and remember your settings between visits.

Information from Third Parties

• Payment verification data provided by bKash, Nagad, Rocket, Upay, or other payment processors to confirm the status of transactions.
• Identity confirmation data from KYC and anti-money laundering screening services used to verify your identity and comply with applicable legal obligations.

3. How We Use Your Information

999bo uses the personal information we collect for the following purposes:

• Account management: to create, maintain, and administer your 999bo account, including processing deposits and withdrawals and verifying your identity.
• Service delivery: to provide access to our gaming and betting services, process your bets and wagers, and calculate and pay out winnings.
• Legal compliance: to meet our obligations under applicable anti-money laundering laws, responsible gaming regulations, and age verification requirements.
• Customer support: to respond to your queries, resolve disputes, and investigate and address complaints or issues raised by you or relating to your account.
• Security and fraud prevention: to monitor activity on the platform for signs of suspicious behaviour, cheating, multi-accounting, or money laundering, and to protect the integrity of our services.
• Service improvement: to analyse usage patterns and player behaviour in aggregate (anonymised) form in order to improve the platform, add new features, and personalise your experience.

4. Legal Basis for Processing

999bo processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to perform the contract between you and 999bo — for example, to operate your account, process your bets, and pay out winnings.
• Legal obligation: processing is required for compliance with anti-money laundering laws, KYC obligations, responsible gaming requirements, and other applicable legal or regulatory duties.
• Legitimate interests: processing is carried out in our legitimate interests, including fraud detection, platform security, and improving our services, provided those interests are not overridden by your own rights and interests.
• Consent: where you have given your explicit consent to a specific use of your data, such as receiving promotional communications from 999bo. You may withdraw consent at any time by contacting us.

5. Sharing Your Information

999bo does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below:

Service Providers

We share data with carefully selected third-party service providers who assist us in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay), identity verification services, fraud prevention providers, game technology suppliers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe), and customer support infrastructure providers. These providers are contractually obligated to process your data only as instructed by 999bo and to maintain appropriate security standards.

Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other public authorities if we are required to do so by applicable law, or if we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other illegal activity, or to protect the rights, property, or safety of 999bo, its users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of 999bo's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices that will apply to your data going forward.

6. Cookies and Tracking Technologies

999bo uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform operates securely and reliably. We use the following types of cookies:

• Essential cookies: strictly necessary for the platform to function. These cannot be disabled as they are required for security, login sessions, and fraud prevention.
• Functional cookies: used to remember your preferences such as language settings, display options, and recently viewed games, improving your experience on return visits.
• Analytics cookies: used in aggregated, anonymised form to understand how users navigate the platform, which features are most used, and where improvements can be made. No individual user is identifiable from analytics data.

You may adjust your browser settings to refuse or delete cookies; however, disabling essential cookies may prevent certain features of the platform from functioning correctly. Continued use of the platform after being informed of our cookie use constitutes acceptance of this practice.

7. Data Retention

999bo retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically, financial transaction records and KYC documentation are retained for a minimum of five years following the closure of your account, in accordance with anti-money laundering requirements.

Once retention periods have expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it does not constitute personal data.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 999bo holds about you:

• Right of access: you may request a copy of the personal data we hold about you, together with information about how that data is used.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified.
• Right to object: you may object to the processing of your personal data where we are relying on legitimate interests as the legal basis, including for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against unauthorised access to account data.

9. Data Security

999bo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, restricted access controls ensuring only authorised personnel can access personal data, regular security audits and penetration testing of our platform infrastructure, and secure storage of all KYC documents and financial records.

While we take all reasonable precautions to safeguard your data, no system or online transmission is entirely immune from security risks. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you as required by applicable law.

10. Third-Party Links

The 999bo platform may display references to third-party game providers or payment services. These third parties operate under their own privacy policies, which 999bo does not control. We encourage you to review the privacy policies of any third-party service you interact with through our platform. 999bo is not responsible for the privacy practices or content of any third-party service.

11. Children's Privacy

The 999bo platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe a person under 21 has registered on our platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

999bo reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the 999bo platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated Privacy Policy, you must stop using the platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999bo handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.

Email: [email protected]